Cadmora
Cadmora Support
Need help with Cadmora? Use this page to contact support, report a problem, or find the right legal and privacy information.
Contact support
Email: Cadmushaspert@proton.me
Please include your account email, device type, browser or app version, and a clear description of the issue. Do not send passwords, payment card numbers, or highly sensitive information.
What support can help with
- Problems signing in with Google or Apple.
- Issues starting live roleplay sessions or granting microphone access.
- Problems with Pro access, subscription status, or restoring purchases.
- Questions about flashcards, saved conversations, lesson progress, XP, coins, or library exercises.
- Requests related to account deletion, privacy, or stored learning data.
- Bug reports, incorrect content, or unexpected AI behavior.
Subscription and billing support
For purchases made through Apple, refunds and billing changes are handled through Apple’s own systems. Cadmora can help you understand your app access, but Apple controls payment method, invoices, cancellations, and refunds for Apple in-app purchases.
When contacting support about Pro access, include the platform used for purchase and the email associated with your Cadmora account.
Useful links
- Terms and Conditions: /terms
- Privacy Policy: /privacy
- Support: /support